My husband and I want you to know how impressed we have been with Paul Whalen. From the very outset when he found out unexpectedly that we needed all new decking all over the roof and that would cost us so much more and require at least one more week of work, he was incredibly sympathetic and supportive. He has been entirely professional, attentive to our concerns, informative when we asked him loads of questions, and very generous about the time he took to help me understand what they were doing and how they would do it.
Each time I wanted to talk to him, he would come down from the roof, which is very high up, and it meant that he needed to take quite a bit of time and energy out of the hard day's work to speak to me directly. As if that wasn't enough, he would make sure that I had his cell phone number and no matter when i called him, he called me back promptly and was as gracious as ever. Paul is the best. He made sure they cleaned up beautifully at the end of the day and he was always cheerful and eager to please us. Paul is a rare, wonderful professional and an exceedingly fine person. We felt very lucky to have him as our foreman on this huge job.
Constance S. of Newton Center, MA
Wednesday, October 19th