Job review from in Needham, MA 02492 on 02/08/18

Overall Rating:

4.6  out of 5
Our Overall Service

GF Sprague was quick to finish the front end paperwork but was slightly slow to begin the job. In their defense, I was probably given an unrealistic time line by the sales representative. We had a severe leak and therefore, I was far more sensitive to addressing the problem quickly.

Call Representative

The woman who fielded my initial inquiry was very nice and professional.

Sales Process

I was impressed with the knowledge and attentiveness of the sales representative. While he was assertive, I did feel comfortable going with GF Sprague largely because of his confidence.

Our Installation Crew

Both installers were polite and conscientious. They seemed efficient and knowledgeable about the work they were hired to complete.

The Cleanup Process

While our roof job was not messy in nature, the work area was left in a clean and orderly fashion upon their departure.

What made you choose our company:

GF Sprague quickly and confidently identified the source of two roof leaks that the previous local roofer, who installed a brand new roof, was unable or unwilling (not sure which one) to figure out the problem.